Allan Auld is a results-oriented professional with over 20 years’ experience in operations and customer service management, including 10 years of management business consulting. Strong background in change management and process improvements that further the bottom line. Skilled in cultivating positive relationships and results with clients and colleagues. Expertise in creating new best practices, interfacing smoothly and productively with clients and team members alike. Quick and continuous change and learning style, to meet client’s company goals by being directly involved in transforming the day-to-day behaviors of owners and employees while always delivering measurable results.
• Change Management (Project Approach)
• Process improvements
• Call Center (inc Tele-Sales), Operations & Customer Service Management
• Data & Information Management
• Relationship Building (Internal & External)
• Management Consulting including Marketing
• Sales & Marketing (including E-Commerce/Websites/Mass-Marketing)
• Team Building & Mentoring
• Financial Controls Management (including Credit and Collections processes)
• Strategy, Policy (& Process) Design (& Implementation, with KPI’s).
If any of these situations seem familiar, your business may be stuck. You are not alone.
Business owners typically have a vision for their business but no workable plan for sustaining and growing it. Most business owners are so involved running day-to-day operations, they don’t take time to develop workable strategies and plans for resolving these issues and getting “unstuck.”
This know as working “in”your business, and NOT “on” your business!
This is when a business assessment becomes invaluable.
This gives you the most insight and information and helps to keep you on track so you don’t get stuck again.
A business assessment is an objective look at your business designed to provide you with a clear picture of:
A business assessment does not take as much time as you may think. When done properly, the results can catapult your business to the next level.
The PBG Business Assessment uses interviews with business owners and key staff, plus financial document reviews to crystallize the current situation and future growth objectives, uncover the strengths and weaknesses in the business, and determine a workable action plan for moving forward. We focus on identifying opportunities for improvement in the following areas:
We dig deeply into these areas through:
At the end of the process you receive a written report and presentation summarizing our findings along with implementation recommendations. Included is a SWOT analysis that spells out your company’s strengths, weaknesses, opportunities and threats. Implementation recommendations are designed to require short periods of time to complete – 90 days or less if possible. This gives you the most insight and information and helps to keep you on track so you don’t get stuck again.